Business owners of a service-based business approached us seeking to improve profitability.

Challenge:

Although revenue was growing and the business had strong staffing, this was not translating into improved profits.

Our approach:

We encouraged the owners to look at the issue holistically. We began by developing a clear business strategy (as none previously existed), which involved two days of focused work and around five consulting sessions with the owners and key staff. We established strategic goals and translated them into operational plans. A key issue identified was staff productivity (at 60%), which we addressed by introducing clear productivity KPIs. With consistent weekly reporting, productivity increased to 85% within a few months. This improvement resulted in additional profits of approximately $100K per annum.

Outcome:

The owners successfully established clear KPIs for their business and appreciated the rapid improvement in profitability achieved within a short period.