Familyhub Client Experience Management puts your NDIS client at the centre of everything you do.
Build trust with families as you securely share and receive essential feedback, capture moments, and increase loyalty with a personalised experience. Give them the freedom to explore and interact – and choose you.
With SharePoint, you have a responsive portal accessible from any place and device. From your work laptop, tablet and your phone you can collaborate on anything.
SharePoint is a trusted Microsoft product that helps millions of organisations to improve productivity and collaboration. Communication is one of the most common ways to use SharePoint.
Many NDIS providers have chosen SharePoint-based solutions and portals to manage staff, store client documents, automate processes, conduct family meetings, and track team training. FamilyHub builds on this useability to extend the value.
Collaboration between teams, clients and families, and external providers
Client software is not something that works only for the service team but across the entire organisation. Collaborative, self-service portal that connects internal teams, and external suppliers and families saves time and reduces mistakes.
Personalisation based on user role
People need different content and functionality by role. For Families, Team Leaders, and CX leaders who have different responsibilities and focus, SharePoint solutions easily enables this.
Amazing storage for client documents and Family content
With built-in document management features, SharePoint is stores your house policies, procedures, incident management, signed client documents, client images and videos.
Collaborate across Microsoft Office 365
Microsoft Office products like Teams, Outlook and Word are commonly used, so that’s a great benefit when your engagement platform can be integrated with 365. All NDIS planning meetings, quarterly client reviews, or medical appointments automatically populated in Outlook - just one part of 365.
Security based on org structure
Security is absolutely crucial for the sensitive client data. You need permissions based on user group and what place a service manager or team member person holds in an organisational structure. The FamilyHub configuration makes it simple to add families and manage these just like your internal staff.
Customisation based on your specific needs
Each company is unique and CX professionals have their own specific goals. Do not change your organisation to align with a platform, but flexibly adjust the platform to work for you. SharePoint solutions like FamilyHub are flexible and can meet your specific needs.
Streamline your operations, improve collaboration and add transparency between systems, processes and people by using the Power Platform. Connect workflows to hundreds of data sources using a library of connectors and Microsoft Dataverse —bringing data together for a single source of truth.
Like not for profits, SMBs face decisions every day on where to invest, how to make savings and how to better manage liquidity for sustainable growth. Harnessing 20 years of financial and operational modelling you can streamline your business for value creation.
Better workforce planning and analytics to ensure the right people, with the right capability. are engaged and ready to provide great client outcomes.
Your planning & reporting should be a Finance asset, not an engineering challenge. Bring reporting, analysis and planning together into a Finance Hub. Increase efficiency, provide visibility on cost and revenue drivers, and embed Finance into business decision-making, to deliver better outcomes for clients.
Deliver a secure and interactive family experience with less manual work for Assistance with Daily Life, Supported Independent Living, and Specialised Disability Accommodation clients under care
Better workforce planning and analytics to ensure the right people, with the right capability. are engaged and ready to provide great client outcomes.
Streamline your operations, improve collaboration and add transparency between systems, processes and people by using the Power Platform. Connect workflows to hundreds of data sources using a library of connectors and Microsoft Dataverse —bringing data together for a single source of truth.
Like not for profits, SMBs face decisions every day on where to invest, how to make savings and how to better manage liquidity for sustainable growth. Harnessing 20 years of financial and operational modelling you can streamline your business for value creation.
Your planning & reporting should be a Finance asset, not an engineering challenge. Bring reporting, analysis and planning together into a Finance Hub. Increase efficiency, provide visibility on cost and revenue drivers, and embed Finance into business decision-making, to deliver better outcomes for clients.