Customer

Family hub

Deliver a secure and interactive family experience with less manual work for Assistance with Daily Life, Supported Independent Living, and Specialised Disability Accommodation clients under care

Client

TimePad

Date

12/03/2020
Family hub

Family Hub

Familyhub Client Experience Management puts your NDIS client at the centre of everything you do.

Build trust with families as you securely share and receive essential feedback, capture moments, and increase loyalty with a personalised experience. Give them the freedom to explore and interact – and choose you.

Your engagement portal, accessible  everywhere

With SharePoint, you have a responsive portal accessible from any place and device. From your work laptop, tablet and your phone you can collaborate on anything.

SharePoint is a trusted Microsoft product that helps millions of organisations to improve productivity and collaboration. Communication is one of the most common ways to use SharePoint.

Many NDIS providers have chosen SharePoint-based solutions and portals to manage staff, store  client documents, automate processes, conduct family meetings, and track team training. FamilyHub builds on this useability to extend the value.

What makes SharePoint so efficient for Family communication?

Collaboration between teams, clients and families, and external providers

Client software is not something that works only for the service team but across the entire organisation. Collaborative, self-service portal that connects internal teams, and external suppliers and families saves time and reduces mistakes.

Personalisation based on user role

People need different content and functionality by role. For Families, Team Leaders, and CX leaders who have different responsibilities and focus, SharePoint solutions easily enables this.

Amazing storage for client documents and Family content

With built-in document management features, SharePoint is stores your house policies, procedures, incident management, signed client documents, client images and videos.

Collaborate across Microsoft Office 365

Microsoft Office products like Teams, Outlook and Word are commonly used, so that’s a great benefit when your engagement platform can be integrated with 365. All NDIS planning meetings, quarterly client reviews, or medical appointments automatically populated in Outlook - just one part of 365.

Security based on org structure

Security is absolutely crucial for the sensitive client data. You need permissions based on user group and what place a service manager or team member person holds in an organisational structure. The FamilyHub configuration makes it simple to add families and manage these just like your internal staff.

Customisation based on your specific needs

Each company is unique and CX professionals have their own specific goals. Do not change your organisation to align with a platform, but flexibly adjust the platform to work for you. SharePoint solutions like FamilyHub are flexible and can meet your specific needs.

Your family engagement hub

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